10 Questions You Should Be Asking Your Cloud Provider

10 Questions You Should Be Asking Your Cloud Provider

Firms and several SMEs (Small and Medium Enterprises) are becoming meticulous when it comes to applications that they will use. In this growing era of technology where the cloud software industry is becoming popular to organizations around the world, and various types of cloud based applications existing, it is somewhat hard to look for the best solution that may fit your business. You know you had picked the right software if it follows your expectations, especially on criterias like location, security, support and user access, and to have all that you must ask the right questions to your cloud service provider.

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Here are 10 important questions that you should ask before choosing your application as you move to the cloud.

1. Where the Data Centers are Located?

This is one of the most commonly asked questions by firms and companies to cloud providers before they start setting up. You should always check if your information is being stored in a safe and remote location, so that you can avoid violating any federal and provincial laws.

2. What is the Required Network Bandwidth?

Another question that can make or break your decision on choosing cloud software is with your network bandwidth. You should ask your cloud service provider if how much internet bandwidth is needed for the cloud software to work properly, especially when it comes to the speed of both uploading and downloading information.

3. Using SLA as Basis for Agreements

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SLA (Service Level Agreements) usually serves as a contract which sets the boundaries and expectations between the user and cloud provider.
You should confirm with your cloud provider if all agreements relies within the SLA, and ask if there would be extra charges aside from the amounts present in the contract or what happens to your data once you didn’t pay for the subscription.

4. Can I Cancel My Subscription Anytime?

Ask your cloud vendor if you can end or cancel your subscription with them anytime once you didn’t like the performance of the software. You should also confirm with them the consequences of ending the service they’re providing, like what will happen to your data once you ended your subscription, etc.

5. Is the Migration Easy?

Basically, this question is being asked by firms and companies who are new to cloud technology. You can also ask the number of hours needed to complete the migration of data to the software, and if there are any support teams which can gladly help them do the migration which leads to…

6. Do You Have Support Teams Ready to Help Me Out?

Ask your cloud provider if they also have 24/7 support teams that are always there to give you a helping hand from time to time once you encounter roadblocks in using the system, and can guide you from doing the migration to daily customer support inquiries.

7. Who Can Access My Data?

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Inquire if their cloud system has user roles which can limit the data visible to your staff, how much control you have with the cloud software (when it comes to adding and removing users), and confirm if your service provider can act as an administrator for the account and access the data that is being migrated into the system.

8. What Are Your Data Loss Repercussions?

You should also ask your cloud service provider about what will happen once you lose your data. Inquire if they do have data protection policies or insurance for any information loss?

9. Backup Routines

Users of the system should also know how their data will be backed up if ever something wrong happens with the system. They should ask questions like if there’s a third party between the users and the cloud system, then how many copies of the data would they have?

10. Security and Data Encryption

Another thing that you should be asking your service provider are the security measures provided by the cloud software. A user account with weak password is an easy doorway for hackers on entering the system, and it would be best that you would know how good the security measures are before you start the setup. When it comes to encryption of data, you should confirm with the service provider that all information are being stored with the use of high levels of data encryption, as a way of avoiding breach in your data.